Beware: Not All “Windows 11” Machines Are Actually Compatible

August 21, 2025

Beware: Not All “Windows 11” Machines Are Actually Compatible

We’ve seeing a troubling trend recently: customers are buying computers online advertised as Windows 11 ready, only to discover after purchase that the machines aren’t officially compatible. This has caused frustration, wasted time, and in many cases, the need to return the machines to the seller.



We wanted to take a moment to explain what’s going on and how to avoid this problem.

Why This Happens

Many online marketplaces, including Amazon and eBay, allow sellers to advertise machines as “Windows 11 ready” or even include a pre-installed copy of Windows 11. But running Windows 11 does not guarantee official compatibility.


Windows 11 has specific hardware requirements:

  • CPU: Intel 8th generation or newer, AMD Ryzen 2000 series or newer
  • TPM 2.0: Trusted Platform Module required for security features
  • Secure Boot: Must be supported and enabled
  • RAM & Storage: Minimum 4GB RAM and 64GB storage


Machines that fail any of these requirements might run Windows 11 using a bypass, but Microsoft does not support updates or guarantees for them. That’s why some customers have ended up with machines that crash, fail updates, or are blocked from feature updates.


Our Recent Experience

Over the past few months, we’ve had several customers bring in machines they purchased online as Windows 11 PCs, only to discover that:

  • The CPU was too old (commonly Intel 6th or 7th gen)
  • TPM 2.0 was missing or disabled
  • Feature updates could not install properly


In every case, the customer had to return the machine to the seller and find a supported alternative—a frustrating experience for everyone involved.


How to Avoid This Problem

If you’re shopping for a Windows 11 PC, here are some practical tips:

  1. Stick to official, OEM-certified machines
  • Business-class models like HP EliteDesk, Dell OptiPlex, Lenovo ThinkCentre, or Latitude are most often fully compatible.
  1. Check the CPU generation
  • Intel 8th gen or newer, AMD Ryzen 2000 or newer
  • Anything older is not officially supported, even if it comes with Windows 11 pre-installed.
  1. Verify TPM and Secure Boot
  • Business-class desktops and laptops almost always include these features.
  1. Avoid relying on seller claims alone
  • “Windows 11 installed” does not mean the machine meets official requirements.
  1. Buy from trusted enterprise resellers or OEM refurbishers
  • CDW, Newegg Business, Microsoft Authorized Refurbishers, and similar providers usually mark machines correctly.


Bottom Line

While it’s tempting to buy “Windows 11 ready” machines online for convenience or cost savings, the reality is that mislabeling is common, and unsupported hardware can cause headaches for both personal and business users.


We strongly recommend researching the machine’s CPU, TPM version, and Secure Boot support before purchase. Doing so will save time, frustration, and money—and ensure your Windows 11 experience is smooth and fully supported.

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We've made an exciting change to how we serve our customers at Top City Tech. We are moving away from walk-in or drop-offs at our shop. Instead, we're bringing our expertise directly to you. We are now picking up devices from you, working on them, and returning them to you! Why This Change Benefits You Your time is valuable. We realized that requiring you to pack up your computer, drive to our shop, wait for service, and make another trip to pick it up was costing you hours of productivity. By coming to you, we're eliminating that hassle entirely. Faster turnaround. Without the overhead of managing a retail storefront, we can focus entirely on solving your technical problems quickly and efficiently. Many issues can be resolved on-site during our first visit, getting you back to work the same day. More personalized service. Seeing your technology in its actual working environment helps us provide better solutions. We can address network issues, printer connectivity, and other problems that only show up in your specific setup. How Our New Process Works 1. We Pick Up . Schedule a convenient time, and we'll come to your location to collect your equipment. No packing, no driving, no waiting in line. 2. We Do the Work . Your device gets our full attention in our workshop. We'll keep you updated on progress and any findings along the way. 3. We Return Everything . Once the work is complete, we deliver your equipment back to you, set it up if needed, and make sure everything is working perfectly before we leave. The Bottom Line This transition allows us to provide you with white-glove service that respects your time and delivers better results. You stay productive while we handle the technical heavy lifting. Ready to schedule a pickup? Send us an email, call, or text to get this started. Note : We no longer offer electronics recycling services. For recycling, please contact Mobile Wave Repair or Shawnee County Hazardous Waste to check on availability and capacity.

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