Beware: Not All “Windows 11” Machines Are Actually Compatible

August 21, 2025

Beware: Not All “Windows 11” Machines Are Actually Compatible

We’ve seeing a troubling trend recently: customers are buying computers online advertised as Windows 11 ready, only to discover after purchase that the machines aren’t officially compatible. This has caused frustration, wasted time, and in many cases, the need to return the machines to the seller.



We wanted to take a moment to explain what’s going on and how to avoid this problem.

Why This Happens

Many online marketplaces, including Amazon and eBay, allow sellers to advertise machines as “Windows 11 ready” or even include a pre-installed copy of Windows 11. But running Windows 11 does not guarantee official compatibility.


Windows 11 has specific hardware requirements:

  • CPU: Intel 8th generation or newer, AMD Ryzen 2000 series or newer
  • TPM 2.0: Trusted Platform Module required for security features
  • Secure Boot: Must be supported and enabled
  • RAM & Storage: Minimum 4GB RAM and 64GB storage


Machines that fail any of these requirements might run Windows 11 using a bypass, but Microsoft does not support updates or guarantees for them. That’s why some customers have ended up with machines that crash, fail updates, or are blocked from feature updates.


Our Recent Experience

Over the past few months, we’ve had several customers bring in machines they purchased online as Windows 11 PCs, only to discover that:

  • The CPU was too old (commonly Intel 6th or 7th gen)
  • TPM 2.0 was missing or disabled
  • Feature updates could not install properly


In every case, the customer had to return the machine to the seller and find a supported alternative—a frustrating experience for everyone involved.


How to Avoid This Problem

If you’re shopping for a Windows 11 PC, here are some practical tips:

  1. Stick to official, OEM-certified machines
  • Business-class models like HP EliteDesk, Dell OptiPlex, Lenovo ThinkCentre, or Latitude are most often fully compatible.
  1. Check the CPU generation
  • Intel 8th gen or newer, AMD Ryzen 2000 or newer
  • Anything older is not officially supported, even if it comes with Windows 11 pre-installed.
  1. Verify TPM and Secure Boot
  • Business-class desktops and laptops almost always include these features.
  1. Avoid relying on seller claims alone
  • “Windows 11 installed” does not mean the machine meets official requirements.
  1. Buy from trusted enterprise resellers or OEM refurbishers
  • CDW, Newegg Business, Microsoft Authorized Refurbishers, and similar providers usually mark machines correctly.


Bottom Line

While it’s tempting to buy “Windows 11 ready” machines online for convenience or cost savings, the reality is that mislabeling is common, and unsupported hardware can cause headaches for both personal and business users.


We strongly recommend researching the machine’s CPU, TPM version, and Secure Boot support before purchase. Doing so will save time, frustration, and money—and ensure your Windows 11 experience is smooth and fully supported.

5 Signs It’s Time to Replace Your Computer

September 30, 2025
No one likes buying a new computer—it’s an expense most of us try to put off as long as possible. But just like cars, computers have a lifespan. Holding on to an old one too long can mean more headaches, wasted money, and even security risks. Here are five clear signs it might be time to finally replace your computer:

7 Practical Tips for Optimizing Your PC’s Performance

September 30, 2025
Slow computers aren’t just frustrating—they cost you time, productivity, and sometimes even money. Whether you’re running a small business in Topeka or just trying to keep the family computer running smoothly at home, the good news is that many performance issues can be prevented with regular care.  Here are seven proven tips to keep your PC running at its best:

Stop Paying Every Time Something Goes Wrong with Your Computer

September 30, 2025
Stop Paying Every Time Something Goes Wrong with Your Computer Most people only call for computer help when they hit a wall—when email won’t load, when the printer stops working, or when a strange pop-up takes over the screen. Then it’s a stressful scramble to find help… and a bill of $79.99 or more for each visit. We designed our IT Plan to put an end to that cycle. For a flat $59/month or $600/year (a savings of $108), you get unlimited support and protection.