Don’t Miss Important Emails — How to Add Emails to Your Safe Sender List
May 16, 2025
How to ensure you don't miss important emails
Are important emails going to your spam folder? You’re not alone. Email providers like Gmail, Outlook, and Yahoo try to filter out junk — but sometimes, they block messages you actually want, like appointment reminders, invoices, or service updates.
To make sure you never miss a message, just add the company domain(s) to your safe sender list (also called a whitelist). For example, our domains are
topcity.tech
and
topcity.online.
Add The Domain:
@topcity.tech
Here’s How to Do It:
Gmail (Google Mail)
- Open Gmail
- Click the gear icon → “See all settings”
- Go to the Filters and Blocked Addresses tab
- Click Create a new filter
- In the “From” field, type:
@topcity.tech - Click Create filter
- Check Never send it to Spam
- Click Create filter again
Outlook (Microsoft)
- Go to Outlook.com
- Click the gear icon → “View all Outlook settings”
- Go to Mail → Junk email
- Under Safe senders and domains, click Add
- Type
topcity.techand click Enter - Click Save
Yahoo Mail
- Click the Settings gear → More Settings
- Go to Filters → Add new filters
- Name it “Top City Tech”
- Set “From” contains
@topcity.tech - Choose folder: Inbox
- Click Save
Still not seeing emails in your inbox?
Check your Spam or Promotions folder and drag any missed messages into your Inbox — your provider will learn it's safe.
Need help? Call or message us — we’ll walk you through it.
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Email Parser Issue with Google Workspace? What's An Email Parser? An email parser is a tool used by businesses to automatically read and process emails and turn them into service tickets or other types of records. For example: If you email help@topcity.tech, the email parser reads that message and creates a ticket in our system so a tech can help you. What You Need to Know Top City Tech has identified a growing issue affecting some of our business clients using Google Workspace. If your automated email parsing has suddenly stopped working — you're not alone. What's Happening? Google is now strictly enforcing the use of OAuth 2.0 (Modern Authentication) for apps that connect to Gmail accounts — including email parsing tools used in service desk systems. If your system was still relying on older authentication methods, it may have stopped working recently without warning. What You Need to Do To restore functionality, you'll need to generate and apply an App Password for any Gmail inboxes used with your email parser. 👉 How to create an App Password in Google Workspace Once that’s done, you’ll want to verify your email parser is still active. How to Check if Your Parser Is Working If you're using a service desk system with email parser settings: Log into your admin module Go to Service Desk → Email Parser Check the Active status column If it shows inactive or errors, you’ll need to update the authentication Did you know? Top City Tech offers Managed IT Services — and our customers on this plan get 24/7 support included . That means when weird tech issues like this, and email errors, login problems, or security alerts pop up… you don’t have to stress. Just call, chat, or email — and we’ll take it from there. 🧑💻 Want to learn how Managed IT could work for your business? → Book a quick 15 min call — no pressure, just answers.
