Partnership: The 20 Group

October 31, 2024

Partnership with Leading MSP Consortium, The 20

The 20 (www.the20.com) is a consortium of independent Managed Service Providers (MSPs) who work together, leveraging a single service delivery model, a US-based 24/7 Support Desk and Network Operations Center, and a slate of proven processes to achieve new growth and compete at parity with larger companies. Extending beyond our robust tools and business model, The 20 serves as a forward-thinking community of like-minded business owners who support one another’s growth and success. We’re your MSP “easy button.”

On 10/29/2024, Top City Tech became a member of the acclaimed MSP consortium, The 20.


The 20, empowers Top City Tech to provide a broader set of solutions and enhanced support. The alliance will enable Top City Tech to deliver unparalleled services with greater scalability, while also leveraging a proven business model to achieve newfound growth.


As members of The 20, Top City Tech maintains our individuality and independence, but gain the ability to service larger clients, even those with locations in multiple states, as well as clients with stringent regulatory and security requirements. The 20 enabled services that were traditionally exclusive to larger MSPs,


You can learn more from the official press release below.




Download Press Release

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Email Parser Issue with Google Workspace? What's An Email Parser? An email parser is a tool used by businesses to automatically read and process emails and turn them into service tickets or other types of records. For example: If you email help@topcity.tech, the email parser reads that message and creates a ticket in our system so a tech can help you. What You Need to Know Top City Tech has identified a growing issue affecting some of our business clients using Google Workspace. If your automated email parsing has suddenly stopped working — you're not alone. What's Happening? Google is now strictly enforcing the use of OAuth 2.0 (Modern Authentication) for apps that connect to Gmail accounts — including email parsing tools used in service desk systems. If your system was still relying on older authentication methods, it may have stopped working recently without warning. What You Need to Do To restore functionality, you'll need to generate and apply an App Password for any Gmail inboxes used with your email parser. 👉 How to create an App Password in Google Workspace Once that’s done, you’ll want to verify your email parser is still active. How to Check if Your Parser Is Working If you're using a service desk system with email parser settings: Log into your admin module Go to Service Desk → Email Parser Check the Active status column If it shows inactive or errors, you’ll need to update the authentication Did you know? Top City Tech offers Managed IT Services — and our customers on this plan get 24/7 support included . That means when weird tech issues like this, and email errors, login problems, or security alerts pop up… you don’t have to stress. Just call, chat, or email — and we’ll take it from there. 🧑‍💻 Want to learn how Managed IT could work for your business? → Book a quick 15 min call — no pressure, just answers.