Partnership: The 20 Group

October 31, 2024

Partnership with Leading MSP Consortium, The 20

The 20 (www.the20.com) is a consortium of independent Managed Service Providers (MSPs) who work together, leveraging a single service delivery model, a US-based 24/7 Support Desk and Network Operations Center, and a slate of proven processes to achieve new growth and compete at parity with larger companies. Extending beyond our robust tools and business model, The 20 serves as a forward-thinking community of like-minded business owners who support one another’s growth and success. We’re your MSP “easy button.”

On 10/29/2024, Top City Tech became a member of the acclaimed MSP consortium, The 20.


The 20, empowers Top City Tech to provide a broader set of solutions and enhanced support. The alliance will enable Top City Tech to deliver unparalleled services with greater scalability, while also leveraging a proven business model to achieve newfound growth.


As members of The 20, Top City Tech maintains our individuality and independence, but gain the ability to service larger clients, even those with locations in multiple states, as well as clients with stringent regulatory and security requirements. The 20 enabled services that were traditionally exclusive to larger MSPs,


You can learn more from the official press release below.




Download Press Release

Important Service Update: We're Coming to You

December 1, 2025
We've made an exciting change to how we serve our customers at Top City Tech. We are moving away from walk-in or drop-offs at our shop. Instead, we're bringing our expertise directly to you. We are now picking up devices from you, working on them, and returning them to you! Why This Change Benefits You Your time is valuable. We realized that requiring you to pack up your computer, drive to our shop, wait for service, and make another trip to pick it up was costing you hours of productivity. By coming to you, we're eliminating that hassle entirely. Faster turnaround. Without the overhead of managing a retail storefront, we can focus entirely on solving your technical problems quickly and efficiently. Many issues can be resolved on-site during our first visit, getting you back to work the same day. More personalized service. Seeing your technology in its actual working environment helps us provide better solutions. We can address network issues, printer connectivity, and other problems that only show up in your specific setup. How Our New Process Works 1. We Pick Up . Schedule a convenient time, and we'll come to your location to collect your equipment. No packing, no driving, no waiting in line. 2. We Do the Work . Your device gets our full attention in our workshop. We'll keep you updated on progress and any findings along the way. 3. We Return Everything . Once the work is complete, we deliver your equipment back to you, set it up if needed, and make sure everything is working perfectly before we leave. The Bottom Line This transition allows us to provide you with white-glove service that respects your time and delivers better results. You stay productive while we handle the technical heavy lifting. Ready to schedule a pickup? Send us an email, call, or text to get this started. Note : We no longer offer electronics recycling services. For recycling, please contact Mobile Wave Repair or Shawnee County Hazardous Waste to check on availability and capacity.

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